Refunds and cancellation
This policy covers paid upgrades bought on AwarenessDays.net. In short: you can change your mind within 14 days, and after that we do not refund a year already under way, except where we fall short. It sits alongside our paid upgrade terms.
When we refund
| Situation | What we do |
|---|---|
| You cancel within 14 days of paying | Full refund, as long as no home page place or banner has run yet. If one has, we refund the price less the share of the year used. |
| You cancel after 14 days | No refund for the year you have paid for. Your upgrade runs to the end of that year and does not renew. |
| A renewal you forgot to cancel | Tell us within 14 days of the renewal payment: full refund if no paid place has run in the new year. |
| Something we promised was not delivered | We put it right or refund the part not delivered. |
| The day stops running or changes organiser | We move the upgrade to another day you run, or refund the unused months. |
| We remove your listing for breaking our rules | We refund the unused months, unless the content was deliberately misleading or unlawful. |
| We decline your purchase | Full refund. |
How to ask
Email [email protected] with the day’s name and your receipt. We reply within two working days.
How you are paid back
To the card you paid with, in the same currency, usually within 10 working days. We do not deduct card fees.
Cancelling a renewal
You can cancel at any time from the link in your receipt or by emailing us. Cancelling stops future payments; your upgrade carries on to the end of the year you have paid for.